LIMITED PRODUCT WARRANTY
Green Electric Scooters warrants the original purchaser that your Electric Scooter shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for 2 years (1 year for Kugoo scooters). Notwithstanding the foregoing clause, Green Electric Scooters does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law. Green Electric Scooters does not warrant the operation of the Product will be uninterrupted or error-free.
If an original manufacturing defect is found and a valid claim is received by Green Electric Scooters within the Warranty Period, we will either (1) repair the Product at no charge, using new or refurbished replacement parts, (2) replace the Product with a new or refurbished product, or (3) refund the Product, excluding potential shipping costs. In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Green Electric Scooters reserves the right to use original or non-original parts for repairs undertaken. Non- original parts used will always be to the same specification as original parts. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
In accordance with applicable law, We may require the customer to furnish proof of purchase details and warranty card with identifying serial number of the Product.
Overall Return Guidelines are applicable only to products purchased by you directly from Green Electric Scooters. All returns must meet the overall guidelines in order for the individual return policy to apply. All product returns require a return order number. You may obtain a return order number by contacting Green Electric Scooters warranty support service through email to firstname.lastname@example.org. Return shipping costs may be deducted from your refund depending on the reason for return (eg. if a return was initiated for a defective product that powers on and works properly upon inspection). Products that are received by Green Electric Scooters in any of the following conditions are not eligible for return and will be rejected; Any product not purchased from Green Electric Scooters Any product with missing damaged, altered, or otherwise unreadable serial number label. Any product that exhibits physical damage. Any product which appears tampered with, customised, or altered in any way.
LIMITATIONS AND EXCLUSIONS
Batteries are covered by the warranty for the first year or the first 10,000 km travelled, whichever comes first. Consumable items and items subject to wear and tear are not covered by warranty. These are outlined below for clarity; Tyres, Inner tubes, Rubber foot pads, Handlebar grips, Brake cables, Brake pads, Brake disc, Brake handles, Paint, Rubber bungs, Wheel bearings, Missing parts, Mudguards, Any accidental damage or damage caused intentionally / recklessly
The warranty will be void if the part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in the user manual including but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage.
Damage caused to the product by the ingress of water is not covered by the limited warranty. It is your responsibility to familiarise yourself with the ingress protection (IP) rating of your electric scooter and only use the product in line with this IP rating.
Any non-stock firmware alterations made by the user will render this limited warranty void. Non-stock firmware may also create a fire hazard due to the risk of melted cabling internally.
Items such as brakes, folding mechanisms and other adjustable parts require periodic servicing and adjustment to ensure safety and optimum performance. It is the responsibility of the owner to ensure that all adjustable parts are secure and safe for use – if any doubt arises please contact Green Electric Scooters using our contact page. Care should be taken to routinely ensure that all nuts and bolts are securely tightened and not loose or missing.
REPAIRS AND SERVICING
For the duration of the limited warranty period, all repairs and servicing is the be undertaken exclusively by Green Electric Scooters or authorised partners. Any such work undertaken by an unauthorised party will render the limited warranty void. NOTE It is the intention of this notice to establish the provisions of this limited warranty in a transparent and accessible manner. Green Electric Scooters may, at its discretion, make an exception to the above where reasonable. It will be the sole decision of Green Electric Scooters to make such exceptions in this regard.